By Neal Hewitt in General Articles, Blogging | 04th June 2020
Reservations
To reduce customers' waiting time within locations, reservations will be created capturing key information prior to arriving.
When taking a reservation over the phone, agents will capture:
Driver name
Address
Date of birth
Phone number
License number
Payment card details - only when these details are directly added into our system. (Payment card details will not be written down.)
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By Simple Car Hire in General Articles, Blogging | 20th May 2020
Simple Worry-Free Promise
The assurance that we’ve taken countless safety measures to make the experience safe for everyone.
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Picking up your vehicle with minimal contact
We're here to fulfil your vehicle rental needs and want you to know that every one of our employees is working diligently to provide the highest levels of safety at our facilities and in our vehicles.
We use counter-screens to observe social distancing protocols where possible
Clear social distancing floor markings at rental desks
Hand sanitisers are available
Staff are provided with masks and gloves
Paperless rental agreements are available at most locations
We are limiting the amount of passengers on each bus
View Safety Protocols
Keeping our vehicles clean and safe
Every vehicle is carefully cleaned before every rental
We are using specific approved disinfectant
Special attention is paid to: steering wheels, indicators, dashboards, hand grips, in-car entertainment controls, cup holders, centre consoles, and all door handles both inside and out
View Vehicle Protocols
Returning your vehicle safely and preparing it for the next renter
When you leave the vehicle, please check that you have removed all your belongings, personal effects and rubbish
A paper receipt will be available if required
Vehicle cleaned again ready for the next rental
We will send your receipt to the email address on file / provided to us when you return the car.
Staff are provided with masks and gloves
View Safety Protocols
Keeping our employees safe
Staff are provided with masks and gloves
Employees are required to stay at home if they don’t feel well
Employees are required to wash their hands frequently and have been trained on Health & Safety standards and on regulation guidelines, including products and processes available to ensure your safety.
If you must travel during this time, or if you are planning future travel, we ar...
By Hewitt Group in General Articles, Blogging | 20th March 2020
Last updated: 12/03/2020
Customer advice regarding the Coronavirus At this time when the news is dominated by Coronavirus, we wanted to let you know that we are vigilantly implementing enhanced protocols to ensure your safety, as well as flexibility of your rental bookings. The safety of our customers and staff is of paramount importance to us and we are closely monitoring the news, information, advice and guidance from the World Health Organisation and local authorities regarding the spread of the Coronavirus. Our focus is to ensure we meet customer needs while doing our part to keep you and our employees safe. What should I do if I have already made a booking, but it’s impacted by the Coronavirus?
If you have already made a booking, but it is impacted by a quarantine measure or other travel restrictions due to the Coronavirus, this booking can be cancelled as outlined below:
Cancellation fees for any Pay Later customers impacted by Coronavirus-related travel bans, will be waivered
Cancellation fees for any Pre-Pay rental customers impacted by Coronavirus-related travel bans, will be waivered
For any customers who have booked through a third-party broker or website, please contact them directly for further guidance should your travel be disrupted. What about bookings not directly impacted by Coronavirus restrictions? For increased flexibility on all bookings, you can change or cancel, without fees, any reservations in Europe for rentals due to start before 1st May. For bookings which start after this time, there will not be any penalties for changes made up to 72 hours before the start of your rental. To make any changes, please contact our reservations team or call 01752-227460.
Is Simple taking any additional precautions to help reduce the spread of the Coronavirus? We are closely monitoring the information shared by the World Health Organization concerning advice on how to help reduce the spread of COVID-19. To help protect our sta...
By Hewitt Group in General Articles, Blogging | 20th March 2020
Since I wrote to you last Friday morning, government advice on the precautions we should take around COVID-19 has developed, and our priority remains the health and wellbeing of our friends across the network and all our colleagues and teammates.
I mentioned in my note that we had contingencies in place for our operations to work remotely and we have today put these into action. Later this morning Key workers within the business will be working from home, all connected to our systems, with telephones diverted and ready for business – our Rental locations remain open and ‘ready for business’ There are significant challenges ahead, I've no doubt, but my colleagues and I remain at your service as always. We're running a full team, we are talking to manufacturers, to dealers and to our supply partners, we will keep you up to date with everything that's happening, We will make sure that once we get through the current situation, that we are ready for, what I am sure will be, a very busy time. Please checkout www.simplecarhire.co.uk or social media for further info Facebook: @simplecarhireuk Let's keep talking, stay healthy and I'll update you again soon. Warmest Regards Neal Hewitt Group MD...
